Terms and Conditions

Privacy

At certain points in sironahealth.co.uk website, you may be asked to share your email address or other personal identifying information with us. As provided in these Terms and Conditions, such information will never be distributed to a third party and it will never be publicly visible without your express written consent.

Your email address will only be used to alert you to any information that you have specifically requested to be notified of and will not be shared.

Use of the Site

Information on this site is not a substitute for medical advice and you should seek medical advice via formal channels should you require it.

Terms and Conditions of Booking

Bookings / Cancellations / Rearrangement Policy

Cancellation Policy

We aim to provide as flexible a service as possible but we are a small business and there are significant costs to us associated with patients who cancel last minute. These are particularly impactful for our home visits where we have significant overheads and little chance of filling last minute cancellation slots.

Online appointment policy:

Should you choose to cancel or rearrange your appointment, please provide us with 48 BUSINESS hours notice. Please note this does not include weekends or bank holidays.

If you cancel with more than 48 business hours notice you will receive a full refund back to your payment card.

(Please note this is automatic and can take 10 days processing time by the credit card company.)

If you cancel, rearrange your appointment or do not show for your appointment with less than 48 business hours notice, the fees are non refundable. REGARDLESS OF REASON.

Home visit appointment policy:

If you cancel, rearrange your appointment or do not show for your appointment with less than 48 business hours notice, the fees are non refundable. REGARDLESS OF REASON.

If you think you cannot make it to the clinic but could see someone online, we can switch your appointment to an online one at no charge.

Additional fees

Occasionally we are asked for extra letters/ admin. Extra letters are charged at £30.  Repeat prescriptions are charged at £25.

This is to cover our time and administrative costs.

Other Terms and Conditions

We can only see patients who are in the UK at the time of their appointment. Should it become clear you are not in the UK at the appointment time, the doctor will not be able to continue with the appointment and no refund can be offered.

We can only see children who are aged 13 and above as per our Care Quality Commission (CQC) registration.

We need to verify the identity of patients at the time of appointment using photo ID.

Disclaimer

All of the content contained on the sironahealth.co.uk site is edited, checked, and verified for accuracy as much as it is possible to do so. However, we cannot guarantee either its accuracy or the safety of any external links it might contain.

Sironahealth.co.uk, as well as its owners, affiliates, and contributing authors can therefore not be held responsible for any problems or damage that occurs as a result of making use of material contained on our site.

The information on the website is not a substitute for medical advice and you should seek medical advice via formal channels should you require it.

Contacts

Should you have any further questions, concerns, or queries about these Terms and Conditions, or if you encounter difficulties while navigating and using the site, please email info@sironahealth.co.uk.

Updated – May 2024